Terms of Service

1. Introduction

These Terms of Service govern your engagement of Thames Plumber Services ("we", "us", "our") for plumbing, heating, gas safety and related services. By requesting a quote, confirming work or allowing us to attend your property, you agree to these terms. Please read them carefully.

Thames Plumber Services operates from 14 Pier Road, Erith, Kent DA8 1TA. You can contact us at info@thamesplumberservices.co.uk or 01474 329154.

2. Quotations and Estimates

• Written quotations are valid for 30 days from the date of issue unless stated otherwise.
• Estimates provided by phone or email without a site survey are indicative only and subject to revision following inspection.
• We will notify you of any changes to the agreed price before additional work begins. No variation to the agreed scope will be carried out without your explicit approval.
• Quotations include all specified labour and materials unless explicitly excluded in writing.

3. Scheduling and Access

• You are responsible for ensuring clear and safe access to the work area at the agreed time.
• If access is not available when our engineers attend, a reasonable call-out fee may be charged to cover travel and time.
• We will endeavour to give reasonable notice if we need to reschedule. Where possible we will offer an alternative appointment within five working days.
• For emergency callouts, response times are estimated and not guaranteed. We will communicate our expected arrival time and update you if delays arise.

4. Payment Terms

• Payment is due on completion of work unless agreed otherwise in writing.
• For larger projects (boiler installations, central heating systems, full bathroom fits), a deposit may be required before work commences. This will be stated in the written quotation.
• We accept payment by bank transfer, cash or card. We do not accept cheques.
• Overdue invoices may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts Act 1998.

5. Workmanship Guarantee

All work carried out by Thames Plumber Services is covered by a 12-month workmanship guarantee. This means that if a fault arises due to our workmanship within 12 months of completion, we will return to rectify it at no additional charge.

This guarantee does not cover:

• Faults caused by misuse, neglect or third-party interference
• Normal wear and tear
• Damage caused by water hardness, water quality or corrosion in existing systems
• Manufacturer defects (which are covered by the relevant manufacturer warranty)

6. Gas Safety and Compliance

• All gas work is carried out by Gas Safe registered engineers in compliance with the Gas Safety (Installation and Use) Regulations 1998.
• We will notify gas work to Building Control where required by law.
• We reserve the right to refuse or discontinue work where we identify a safety risk that falls outside the agreed scope. In such cases we will advise you of the issue and our recommended course of action.
• Landlords are reminded that they are legally required to obtain an annual Gas Safety Certificate (CP12) for all gas appliances in rented properties.

7. Liability

Our liability to you is limited to the cost of rectifying or re-performing defective work. We carry public liability insurance and professional indemnity insurance.

We are not liable for:

• Damage caused by pre-existing conditions in the property that were not identifiable from reasonable inspection
• Indirect or consequential losses
• Any loss arising from your failure to follow our advice or instructions

8. Cancellation

• You may cancel a booked appointment with no charge by giving at least 24 hours' notice.
• Cancellations with less than 24 hours' notice may incur a charge to cover the engineer's time and travel.
• Where a deposit has been paid for a larger project and you cancel before work commences, the deposit may be retained to cover costs already incurred (materials ordered, time spent on planning and survey).

9. Disputes

In the event of a dispute, please contact us in the first instance at info@thamesplumberservices.co.uk. We aim to resolve complaints within 10 working days. If a resolution cannot be reached, disputes are subject to the laws of England and Wales.

10. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be available on this page. The terms in effect at the time you engage us for work will apply to that engagement.