Privacy Policy

1. Who We Are

Thames Plumber Services ("we", "us", "our") is a plumbing and heating company based at 14 Pier Road, Erith, Kent DA8 1TA. We are the data controller for personal information collected through this website. You can contact us at info@thamesplumberservices.co.uk or by calling 01474 329154.

2. What Information We Collect

We collect information you provide directly to us, including:

• Your name and contact details (phone number, email address, postal address) when you request a quote or contact us
• Details of the plumbing or heating work you require
• Any other information you voluntarily provide when communicating with us

We do not collect any special category personal data (such as health information) unless you choose to share it for the purpose of an accessibility-related service request (e.g. a wet room adaptation).

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide the services you have requested
• Provide quotes for plumbing, heating and gas safety work
• Schedule appointments and coordinate engineer visits
• Issue invoices, Gas Safety certificates and warranty documentation
• Follow up on completed work where necessary
• Comply with our legal obligations, including Gas Safe registration requirements

4. Legal Basis for Processing

We process your personal information on the basis of:

• Contract performance — to fulfil the service agreement when you engage us for work
• Legitimate interests — to respond to enquiries and manage our business
• Legal obligation — to comply with Gas Safe registration and related regulations

5. How Long We Keep Your Information

We retain customer records for a minimum of six years following the completion of work, in line with standard UK business and tax record-keeping requirements. Gas Safety certificate records may be retained for longer periods in accordance with Gas Safe Register requirements.

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Gas Safe Register — as required by law when gas work is notified
• Boiler manufacturers — to register warranties on your behalf, with your knowledge
• Our accounting and business software providers — for invoicing and record-keeping

All third parties we work with are required to handle your data in accordance with UK data protection law.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request erasure of your data in certain circumstances
• Object to or restrict processing of your data in certain circumstances
• Receive your data in a portable format where technically feasible

To exercise any of these rights, please contact us at info@thamesplumberservices.co.uk. We will respond within 30 days.

8. Complaints

If you are unhappy with how we handle your personal information, you can raise a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page. If we make significant changes, we will take reasonable steps to notify affected customers.

10. Contact Us

For any questions about this privacy policy or how we handle your data, please contact us: